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Fagadau & Hawk Patient Survey

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See What Our Patients Are Saying!

Very caring pros at all positions!!!
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David H.
4/13/2024
Dr. Swanson was amazing. She addressed the problem and took care of it at the same appointment. She did not require another appt for the procedure. I have rarely been as impressed but a physician as I was by her.
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Johnnette L.
4/09/2024
Dr. Swanson is a very caring, compassionate, and knowledgeable doctor. She takes her time examining my eyes and explains things to me. She runs tests that are needed to make sure my eyes are doing well. I drive from Plano to see Dr Swanson that’s how much I respect and like this doctor. Everyone in the office is very professional and caring. It does take time to see Dr Swanson but well worth the wait. I know if I need Dr. Swanson in an emergency she will be there for me.
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Mary J.
4/09/2024
Rachel, Sucett and Erica were very knowledgeable, answered all my questions, acted professionally in my visits and I look forward to seeing these ladies in future visits.
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JUDY L.
4/09/2024
I have been a patient for over 30 years. The care and treatment that I have received has been great. Everyone there has been courteous, friendly and concerned about making sure that I had the best vision care possible.
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Alan L.
4/02/2024
Clair Shaw is fantastic!
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ilene j.
3/25/2024
Professionalism, counsel and support from Dr Fagadau and his staff has always been exceptional. The only issue is the wait time in getting started. Last time it was an hour + from arriving 15 min early before beginning the process of the various tests before seeing the doctor.
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Michael K.
3/15/2024
Well run office with very efficient staff. The eye exams are the most thorough I have ever had. Dr. Swanson is highly intelligent. The best!
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Amanda B.
3/12/2024
My first visit was excellent. The staff were very kind and welcoming. The exams were very thorough, and they took their time to explain everything. Everything was first rate.
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Joanna S.
3/11/2024
Very thorough.
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Cookie S.
3/11/2024
My vision tech team, Steve and Beatrice, were amazing! I would call him a prescription artist. I’ve struggled because though I have been nearsighted for 40 years, recently my close vision wasn’t working unless I took out my contacts. My vision specialist listened to my feedback on my follow-up when the first script wasn't perfect, lowered script in one eye to accommodate seeing better up close and found an even more comfortable lenses based on my input. Now i can see up close and far enough for driving and didn’t even have to do a bifocal. The appt was just $120 and follow up only $40. I'm shocked!
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Jennifer P.
3/11/2024
Very good explanation of what’s coming re cataracts & macular degeneration.
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Jan H.
3/11/2024
Their professionalism and the latest technology is the reason I drive 2 hours each way to receive the best eye care possible .
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Wayne M.
3/11/2024
Staff were all friendly and competent. Would have been 5 stars if I hadn’t had to sit in the waiting room for over 30 minutes for my 8:15 appointment.
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Dan M.
3/11/2024
Very professional, great office staff. Dr. Fagadau is terrific. Been a patient over 15 years
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Sam F.
3/11/2024
Dr Swanson and staff were very kind and thoughtful
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Thomas B.
3/04/2024
Steph is friendly personable and professional. Great service.
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Helen J.
3/04/2024
I have used Dr. Fagadau for over 25 years. The entire practice is caring, professional and uses the latest medical procedures for our eye care.
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Rosemary R.
3/04/2024
Everything about Dr Swanson and her staff were exemplary. Don't know how they could Be better.
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Ann B.
2/26/2024
My appointment was at 8:45. The wait was not long and once i was received everything was quick, efficient and courteous.
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Denny H.
2/26/2024
Everyone was very nice! Very efficient!
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Sheri M.
2/26/2024
Always a thorough and pleasurable experience.
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Dennis W.
2/14/2024
Dr Swanson and staff have always been friendly and professional.
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Jimmy P.
2/13/2024
Dr. Swanson and her team are the very best! Efficient, on time, thorough. Highly recommend this practice to my own patients and friends.
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Lori S.
2/12/2024
Everyone from receptionist greeting to pre- exam through exam was polite, thorough and efficient.
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lisa c.
2/12/2024
I feel very fortunate to be in Dr. Swanson and her team's care.
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Tim J.
2/12/2024
Excellent care from the staff and Dr Swanson .
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Sheila G.
2/12/2024
Everything went well in my visit. All the Personnel were very friendly and helpful. My issue is that the lady who did my I guess you call it pre exam in other words she met with me and went through several procedures before I met with the doctor, she had a very bad cough and I guess sinus congestion and she coughed a lot and a lot and a lot and she did not have a mask on and I felt that she probably should have at least had a mask or probably shouldn't have been at work around patients that day. With all the diseases that we have going around these days.
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Sam L.
2/12/2024
I have been using the practice for my annual eye exam for several years now. Very good care, detailed evaluation and an in-depth meeting with the physician. Very pleased.
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George P.
2/05/2024
Excellent care, knowledgeable friendly staff. Dr. Swanson is excellent and takes the time to explain and answer questions.
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Thomas P.
1/29/2024
Great visit for my first eye appt! Will be going back again in 3 years for next checkup!
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Rene T.
12/18/2023
I have complete confidence in Dr. Fagadau. And every member of the team is professional, helpful, and courteous.
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Arnold H.
12/16/2023
I am very happy with the care that was given me by the young technician who helped reevaluate my vision during the exam. Also, Dr. Fitzpatrick's care to assess my vision was excellent!! I am so appreciative of their time and care to help me get the best care for my eyes.
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carol s.
12/16/2023
Great experience.
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Barry L.
12/16/2023
I felt cared for and staff had a good pace regarding the flow of what needed to be done. Dr Swanson, as usual, made sure I was getting the best care possible. I live 28 miles away from her office but I can definitely trust my eye care to “Fagadau, Hawk and Swanson eye physicians and surgeons” professionals. Thank you!
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Ed V.
12/09/2023
Dr. Susan Swanson is wonderful! I feel like I'm in the best hands with her. However, wait times between the various screenings and before seeing the doctor is a bit painful! That is the one thing I would like to see changed.
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Luellen S.
12/09/2023
Excellent care by Dr. Swanson and staff.
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Ellen
12/02/2023
Dr. Fagadau and his team are top flight. I trust him completely with my eyesight. He is thorough and the utmost professional. Have been in his care for years and like the fact that he continues to invest in the best tools for determining my needs. Thank you, Dr. Fagadau for your concern for your patients.
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Wayne M.
10/20/2023
Great experience from start to finish. Each part of the exam (which i had a complete eye exam) was handled smoothly and professionally. Great communication throughout the process and Dr. Susan Swanson did a great job walking me through everything at the end.
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Jim B.
9/22/2023
The Nurse Technician that showed our daughter how to apply her contacts was fantastic. Her patience and knack for relating to a teenager was a game changer. Had been to two places prior. She did a FANTASTIC job and we are so happy.
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Chris R.
9/22/2023
Have been a long-term patient of Fagadau, Hawk & Swanson and have a great experience with all the doctors and team members.
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Greg R.
9/22/2023
Great office and staff. Took good care of my wife. My appointment had to be rescheduled for a family emergency of Dr Mirza.
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Danny K.
9/15/2023
I have tremendous confidence in Dr Swanson. She’s the best of the best
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barbara b.
9/15/2023
Conscientious staff Caring doctors
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Candace R.
8/30/2023
Dr Fagadau and his staff have taken care of my eyes for the past ten years. I wouldn’t think of entrusting my vision with anyone else.
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David F.
8/29/2023
I was in need of a new ophthalmologist after mine of many years retired. I am so happy I chose this practice. Claire Shaw did a great job of taking care of my contact lens need and addressed my dry eyes. She was professional, caring and pleasant. I’ve found a new “home” for my eye care!
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Rhonda B.
8/26/2023
Your computer system did not reflect myself correct data. Lost all 2022 information.
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Judith B.
8/26/2023
Dr Fagedau and the team are terrific. My family and I feel safe and well cared for in their hands.
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Michael C.
8/25/2023
Knowledgeable and caring staff
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WBP 7.
8/25/2023
Wonderful Professional Eye Care. Dr. Fagadau is an excellent.
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Gary F.
8/24/2023

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